The Eight Communication Principles Every Manager Should to Know

1.  Ask Questions Asking effective questions is the most powerful way to get the best results from people. Asking is the key to move people to understand results, behaviors, or tasks required. This leadership skill requires people to ask questions even if they know or think they know the answer. This guiding principle of questioning builds understanding and motivation within the individual or team.  It is important to use “What” and “How” questions because of the benefits gained:  lead people to effectiveness, build evaluation skills, encourage self-confidence, and more. “Who” questions identify the person; “When and Where” questions seek commitment as to time and place. AVOID USING “WHY”! “Why” questions increase the likelihood of defensive responses that generate reasons, excuses, rationalizations, or justifications. “Why” based questions focus on the past. Therefore, all responses to “Why” questions demand past based answers.  Since the past cannot be changed, asking “Why” is less effective than asking “What” and “How” questions which allow people to stay in the present, where change happens. Avoid Telling: Telling lowers motivation. Unfortunately, we often tell others, either directly or indirectly, what to do or how to do it.  Telling does not engage others in gaining a meaningful understanding of the results, processes, or tasks required. Fill In:  If people do not know the information being sought, then and only then is it appropriate to “fill in” the gaps with new information.   2.  Be Relevant Ask yourself if this issue really matters.  Is this a recurring issue, an exception, or part of a bigger problem?  What makes it of top importance?  Look at those issues that are...
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